Delivery

W F Denny use different delivery methods based on the total weight & volume of each order.

Orders below 1.5kg will be dispatched by 2nd Class Royal Mail with delivery expected within 2-3 working days. For this delivery option we charge £3.80.

Please note some partyware items on our site are too bulky or breakable to be sent by Royal Mail and the higher weights of these products reflect the additional packaging required to protect them in transit.

Orders over 1.5kg and below pallet quantities will be dispatched by our nominated parcel carrier DPD, they aim to deliver all consignments within 48 hours of dispatch, and in our experience, approximately 98% of orders reach their destination within this time, most will be delivered next day. For this delivery option we charge £5.96 +VAT.

DPD delivery times are between 0800am and 1800pm and ALL parcels will need a signature. Should you need to go out during this time, please leave a note giving the driver directions (a friend or neighbour) where he may deliver your parcels AND obtain a signature in your absence.

Orders for pallet quantities or very heavy orders will be sent through our pallet courier STD. Orders are sent by pallet at our discretion and no additional delivery charge applies after the standard £5.96 +VAT charge.

NOTE

Parcels being delivered by DPD will be returned to the local depot and submitted for re-delivery the next day if no-one is available to sign for them. If your delivery has not arrived within 48 hours, please contact us and we will advise you of your parcel consignment number, as well as pursuing it on your behalf. Under the new e-commerce directive concerning distance selling, we now give you the option to return your goods unopened within 7 days for a full refund.

IMPORTANT!

We only deliver to UK mainland postcodes. Due to our carriers now charging us a premium for deliveries to Northern Ireland and Scottish Highlands & Islands, we have had to make certain changes to the way we charge our customers.

The amendments are as follows :-

All of England, Wales, and most of Mainland Scotland is charged at £5.96 + VAT Ireland has a flat rate of £18.00 + VAT The following postcode exceptions are charged at £18.00 + VAT

AB36 to 38, AB55 to 56, FK17 to 21, IV1 to 39, IV52 to 54, IV63, KW1 to 14, PA21 to 40, PH19 to 26, PH30 to 41, PH49 to 50, HS1 to 9, IV40 to 51, IV55 to 56, KA27 to 28, KW15 to 17, PA20, PA41 to 49, PA60 to 78, PH42 to 44, ZE1 to 3, GY1 to 10, JE1 to 5, IM1 to 99, TR1 to 27, BT1 to 94.

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